HOME > Frequently Asked Questions > Service > Service 1. What is the average lifespan of an ice-maker ? 2. What is your service policy? 3. When do I have to pay service fees?   Q: What is the average lifespan of an ice-maker ? Top A: The average lifespan of an ice-maker can be up to 10 years with good maintenance, poorly maintained equipment has a tendency to break down much sooner. Be sure to review your owners manual for instructions on how to properly maintain your ice-maker.     Q: What is your service policy? Top A: We need an answer here.     Q: When do I have to pay service fees? Top A: When you request that we repair or replace equiptment that was not provided by or owned by NFC.